1. What’s the difference between tea and tisane?

Tea is made from the Camellia sinensis plant (green, black, oolong, etc.) and naturally contains caffeine.
Tisanes are herbal infusions made from flowers, fruits, and herbs — caffeine-free and perfect for any time of day.

2. How should I prepare loose-leaf tea?

Use 1 teaspoon per cup (8 oz) of hot water.

• Green tea: 80°C (175°F) for 2–3 minutes

• Black tea: 95°C (203°F) for 3–5 minutes

• Herbal tisanes: boiling water for 5–7 minutes
  Always cover the cup while steeping to keep the aroma in.

3. Are your ingredients natural and safe?

Yes. We work only with certified suppliers that follow international quality standards.
Our teas and tisanes are made with pure, natural ingredients, free of artificial colors or preservatives.

4. How long does shipping take?

Orders are processed within 2–3 business days.

• Puerto Rico: 2–5 business days

• U.S. mainland: 5–7 business days
  You’ll receive an email with your tracking number once your order ships.

5. Do you accept returns?

For safety and hygiene, we don’t accept returns on opened tea products.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@tlovecup.com and we’ll gladly help.

6. How should I store my tea?

Keep your teas and tisanes in a cool, dry place, away from light and moisture.
Always close the pouch tightly after use to preserve freshness.

7. Can I place orders from outside Puerto Rico or the U.S.?

At the moment, we ship only to Puerto Rico and the continental U.S.
We’re working to expand soon!